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me&u integrates with leading POS providers around the globe. You can search for yours in our full list of our supported POS systems.
Our list of POS partners is growing everyday. We also have a standalone product that can allow you to work with us if your POS doesn't directly integrate. Get in touch to discuss your venue’s unique needs today.
Yes, me&u will guide you and your team through the full process of integrating me&u into your venue. We will give your staff full training on how to use us, manage your venue, and seamlessly integrate me&u into your service experience.
We have success stories about me&u in any venue size, from small alleyway bars, fast casual dining, and some of the world's largest pubs and clubs.
We shift the focus for staff so they do less ‘taking of orders’ and more ‘elevating the customer experience’. me&u ensures customers engage in ordering immediately, while staff can get back to serving efficiencies, and more seamless order-of-service execution. That’s what drives revenue.
Less time in queues means faster ordering and more transactions from your diners. Combined with our AI-powered technology, our smart features help deliver higher average transaction value and overall spend with tailored upsells and handy features that remember your customer’s favourites for easy reordering.
Using the Venue Manager, you can refund a customers order to whatever value you choose if there is an issue with their order that cannot be resolved in venue. Read the instructions here.
Yes, me&u is a web-based experience so any smartphone can use it.
With an average rating of 4.6 out of 5 and over 10 million diners using me&u worldwide, our customer advocacy speaks for itself.
me&u has a global Customer Experience team that works around the clock. You can contact us through chat or email 24 hours a day, 7 days a week.Phone support is available in the following locations:· Australia: 7 am - 10 pm (AEST)· Texas: 2 pm - 12 pm (CST)· California: 12 pm - 10 pm (PST)
You can read all of the steps here but first of all make sure you have the me&u tags app downloaded on your phone.
They had to be. With all hospitality environments in mind, the beacons are 100% weather resistant and can be left outside, indefinitely.
Yes, we have a SMS buzzer-style solution that lets customers know when their food is ready to collect from the kitchen counter or a designated area.
me&u accepts all contactless payment types including credit cards, Apple Pay and Google Pay. If customers prefer to use cash, they can always approach the counter, but our hospitality space is fast moving beyond this.
No! me&u is a web-based experience so anyone with a smartphone can use it.
Yes, that’s built in to me&u's functionality so you can edit in real time if the kitchen is busier than usual or items are sold out. With our venue management system you can have full control over your venue from anywhere via our content manager.
me&u will guide you through the full set up process. That means strategising to maximise revenue per order, customising your add-on sales, promotions, price combos and more. We build the menu for you to get you set up fast, helping to train your staff, and integrate your processes from the outset.
None. If me&u integrates with your current POS, we’re already good to get started. We also have a standalone product that can allow you to work with us if your POS doesn't directly integrate.
me&u is an at-table ordering platform that is used to order & pay for food and drinks in hospitality venues across Australia, New Zealand, the UK and the USA. You can order from a smart visual menu and pay from your phone via Apple Pay, Google Pay and all major debit and credit cards without having to leave your table or your mates.
Visit app.meandu.com or open the me&u app. Tap the profile icon in the top right corner, sign in by entering your mobile number if prompted. Under "My Account", tap "Order History".Here, you can see all the orders you have placed on me&u, and tap on them for a full breakdown of where the order was placed, when it was placed, what was ordered and what payment method you used.
Visit me&u on your phone and tap the profile icon in the top right corner. Under "My Account", tap "Order History". Tap on the order and select "Request Email Receipt". If there is no email attached to your account you will be prompted to add one. You will get a confirmation message that includes the email address the invoice was sent to. Occasionally these may go to your Spam folder.
Look for the profile icon in the top right if you haven't tapped on, or in the bottom left if you have. Once on the profile page select "Dietary Preferences" under the "My Account" heading. Select the filters that apply to you - it's that easy! Hit the back arrow and then the 'x' to go back to the menu and see how it only shows items with the filters you selected. Your preferences will be remembered, so every time you tap on with me&u you will see your custom menu suited to your preferences.
When orders are placed using me&u the payment is passed directly on to the venue, so any refunds must be arranged by the venue as we are not in possession of the payment. Please reach out to the venue with any refund queries, letting them know you used me&u to order and pay. Providing them with when you dined, your table number and name is super helpful - these details can be found on your tax invoice sent to you when you ordered.
