Food for thought

We sat down with Matt Lawrence, General Manager of TOCA Social at O2 Arena in London to talk about how upgrading their order and pay solution has enhanced their guest experience.

‍Employee satisfaction, productivity, and a magical guest experience. What are the benefits of creating a positive restaurant work environment? That was a bit of an old-school Jeopardy start to this piece!

Nina, Operations Manager at Arcade Tottenham Court Road, still smiles at the simple magic created when QR mobile ordering delivers a seamless experience.“I still smile when a guest comes in and you say you know, just sit at the table, scan a QR code and everything gets brought to you,” Nina said.

October is Mental Health Awareness Month in Australia.To raise awareness and promote better mental health for all, we asked the team some questions to get their insights on mental health and wellbeing.

Even the most successful restaurateurs make mistakes, but there are a few common boo-boos that can be easily avoided, and doing so can make a big difference in your restaurant's bottom line.‍Here are the five most common restaurant operational mistakes, and how to avoid them.

The Rowing Pavilion in Western Australia opened in December 2022 as a “pretty humble venue” that prides itself on a few key things: sustainability, community, and produce.We chatted with three movers and shakers who brought to life an incredible venue in which Mr Yum plays a very small part. If you’re a visual learner, ignore the words below and watch the three-minute video for some good vibes.

Customer complaints are a normal part of running a restaurant. No matter how hard you try, there will always be times when something goes wrong and a customer is not satisfied (and *cough* they’re not always right).‍ The way you handle these complaints can make a big difference in whether or not the customer returns to your restaurant in the future. Here are some tips on how to deal with restaurant customer complaints.

This is a slice of a four-part series sharing 21 email automation ideas that we see get the most bang for buck for hospitality businesses. We’ve split the most effective email automations into four themes: behaviour, monetary, recency, and frequency.