Last modified on 20 January 2023
This notice applies to me&u’s website and app (App).
Meandu Australia Pty Limited, Me&u App UK Limited and ME&U USA INC (individually and collectively, me&u) respects your concerns about privacy. Please read the following policy which explains how we use and protect your personal information.
Personal Information We Collect
We collect personal information in various ways, such as when you use the App, register for an account, order and pay for products at a venue or restaurant or contact us.
Our collection of your personal information will depend on our relationship with you, the circumstances of collection, and the services you use. We may collect personal information in the following circumstances:
Directly from you
We may collect personal information directly from you. For example, when you use the App to make an order from a Venue or register for an account, or joint our mailing list, you may provide information about yourself including your: name; email address; telephone number; and payment information (such as credit or debit card information). We also collect the information you provide when you contact us for support or with questions, apply for a job with us, or seek to become a service provider.
From your device
Special categories of personal information
We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, if you amend the filter preferences in the App or you make a complaint about the Services, you may voluntarily provide sensitive information such as allergies or health conditions. If you do provide sensitive information to us voluntarily, you consent to us collecting this information.
Not all of the information that we collect from you is personal information when we collect it, but it may become personal information when we match it with the other information you have provided us or we have collected.
You don’t have to give us all the information we ask you to provide, but this may limit how we interact with you, and which services we can provide.
Use of your Personal Information
We use your personal information for various purposes including to provide you with our services, to communicate with you, and to improve the App.
Third-Party Analytics Services
We may use third-party analytics services on our App, such as Google Analytics. The information we obtain through the App may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.
We may disclose your personal information to third parties such as our contractors, agents and overseas service providers who help us deliver, administer and support our activities including for example: to assist us with customer support, IT, data storage and back-up; to deliver marketing and digital marketing services; to conduct market research and analysis; to host our servers and website; to conduct data analysis and data matching services; and when required by law.
Some of the third parties we disclose your personal information to may be based in or have servers located overseas, including but not limited to the Australia, the UK, Japan, and India and the Philippines. We take reasonable steps to ensure that our overseas service providers will only process your personal information for authorised purposes, and have appropriate technical, organisational and contractual means to protect your personal information. You consent to us disclosing your personal information to our overseas service providers on this basis.
If you have an account, we may share your username with other users of the App who are or appear to be at the same table as you at the venue.
We also may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative.
We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.
We hold your personal information for as long as we need it to provide our services. We destroy or de-identify it once the purpose of our collection has ended.
Your personal information will be retained for as long is reasonably necessary for the purpose for which it was collected, or as required by law. When we no longer need your personal information, we have procedures in place to either destroy or to permanently de-identify the information.
Links to Third-Party Services and Features
For your convenience and information, our App may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by me&u, we are not responsible for these third parties’ information practices.
Your Rights and Choices
If you wish to enquire about the personal information that we hold about you, please contact our Privacy Officer as described in the Contact Us section below.
If you wish to access the personal information that we hold about you, if your personal information changes, or if you no longer wish to receive non-account specific information from us, you can access, correct, update or ask us to remove personal information about you that we have collected by using the functionality contained in the App (if any) or contacting using the details below. When updating your personal information, we may ask you to verify your identity before we act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.
You can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.
If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we would like to know. Please contact our Privacy Officer using the details below.
me&u Privacy Officer
Suites 1 & 2, Level 5, 104-112 Commonwealth Street,
Surry Hills NSW 2010, Australia