Privacy Policy (US)

Last modified on 20 January 2023
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Overview

This notice applies to me&u’s website and app (App).

Meandu Australia Pty Limited, Me&u App UK Limited and ME&U USA INC (individually and collectively, me&u) respects your concerns about privacy. Please read the following policy which explains how we use and protect your personal information.  

Personal Information We Collect

We collect personal information in various ways, such as when you use the App, register for an account, order and pay for products at a venue or restaurant or contact us. 

Our collection of your personal information will depend on our relationship with you, the circumstances of collection, and the services you use. We may collect personal information in the following circumstances:

Directly from you

We may collect personal information directly from you. For example, when you use the App to make an order from a Venue or register for an account, or joint our mailing list, you may provide information about yourself including your: name; email address; telephone number; and payment information (such as credit or debit card information).  We also collect the information you provide when you contact us for support or with questions, apply for a job with us, or seek to become a service provider. 

From your device

The information we collect from your use of the App may include Venues visited, what you have ordered and when, interaction with third party apps, communications with us, and app interactions with me&u. If you haven’t registered for an account with us, we may still collect some information from your use of the App. This information may be matched to your account if you decide to sign up for one later. When you use our App, we may obtain certain information by automated means, such as cookies, web beacons, web server logs and other technologies. A cookie is a tiny data file that resides on your device that allows us to recognize you when you use the App using the same device without you needing to login to your account. Cookies allow us to collect your App access data, provide you with targeted content and help us understand and analyze the functioning of the App. Cookies may come from us (first party cookies) or from third parties whose services we use (third party cookies). We may collect information including unique device identifiers, IP address, operating system version, device settings, time and duration of your App use, and search data. Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of our App. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Please review our Cookie Policy for more information regarding the cookies we use on our App. 

Special categories of personal information 

We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, if you amend the filter preferences in the App or you make a complaint about the Services, you may voluntarily provide sensitive information such as allergies or health conditions. If you do provide sensitive information to us voluntarily, you consent to us collecting this information.

Not all of the information that we collect from you is personal information when we collect it, but it may become personal information when we match it with the other information you have provided us or we have collected.

You don’t have to give us all the information we ask you to provide, but this may limit how we interact with you, and which services we can provide.

Use of your Personal Information

We use your personal information for various purposes including to provide you with our services, to communicate with you, and to improve the App.

We may use your personal information to: provide and administer our App and related products and services; provide information and notices about your App account; send you a receipt; understand your use of the App; advise you of promotions we think you might like; work with our venues and their sponsors create a unique, personalised experience for you; maintain our records and comply with our legal obligations; comply with and enforce applicable legal requirements, relevant industry standards and me&u policies, including our Terms of Use; and for any other purpose disclosed at the time the information is collected or to which you consent. We may perform statistical analysis of user activity and characteristics to measure interest in and use of the App and services and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas of or offers within the App. We may also use your personal information for related purposes that you would reasonably expect.

Third-Party Analytics Services

We may use third-party analytics services on our App, such as Google Analytics. The information we obtain through the App may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. 

Disclosure

We may disclose your personal information to third parties such as our contractors, agents and overseas service providers who help us deliver, administer and support our activities including for example: to assist us with customer support, IT, data storage and back-up; to deliver marketing and digital marketing services; to conduct market research and analysis; to host our servers and website; to conduct data analysis and data matching services; and when required by law. 

Sometimes we may give you the option to receive further communications from one of our venue partners, for example when we run a promotion in conjunction with that venue. If you do choose to opt in by expressly providing consent to receive communications from that third-party venue, we may disclose your personal information to that third party. In this circumstance, we require that third party to agree that your personal information be dealt with in accordance with that third party’s own privacy policy and in accordance with all applicable privacy and spam laws.

Some of the third parties we disclose your personal information to may be based in or have servers located overseas, including but not limited to the Australia, the UK, Japan, and India and the Philippines. We take reasonable steps to ensure that our overseas service providers will only process your personal information for authorised purposes, and have appropriate technical, organisational and contractual means to protect your personal information. You consent to us disclosing your personal information to our overseas service providers on this basis.

If you have an account, we may share your username with other users of the App who are or appear to be at the same table as you at the venue.

We also may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative.

We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).‍

Security‍

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. ‍

Data Retention‍

We hold your personal information for as long as we need it to provide our services. We destroy or de-identify it once the purpose of our collection has ended.

Your personal information will be retained for as long is reasonably necessary for the purpose for which it was collected, or as required by law. When we no longer need your personal information, we have procedures in place to either destroy or to permanently de-identify the information.‍

Children’s Privacy ‍

Our App is designed for a general audience and is not directed to children. In connection with the App, we do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the Contact Us  section of this Privacy Policy.‍

Links to Third-Party Services and Features ‍

For your convenience and information, our App may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by me&u, we are not responsible for these third parties’ information practices.‍

Your Rights and Choices ‍

If you wish to enquire about the personal information that we hold about you, please contact our Privacy Officer as described in the Contact Us section below.

If you wish to access the personal information that we hold about you, if your personal information changes, or if you no longer wish to receive non-account specific information from us, you can access, correct, update or ask us to remove personal information about you that we have collected by using the functionality contained in the App (if any) or contacting using the details below. When updating your personal information, we may ask you to verify your identity before we act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. 

You can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.

If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we would like to know. Please contact our Privacy Officer using the details below. ‍

Updates to Our Privacy Policy ‍

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the policy when it was most recently updated.‍

Contact Us ‍

You can update your preferences, ask us to remove your information from our mailing lists, submit a request or ask us questions about this Privacy Policy by emailing helpme@meandu.com or writing to us at: 

me&u Privacy Officer
Suites 1 & 2, Level 5, 104-112 Commonwealth Street,
Surry Hills NSW 2010, Australia

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