Terms & Conditions (UK)



We are Me&u App UK Limited, a company registered in England and Wales under company number 13016888 (me&u).  

These are the terms and conditions (“Terms”) on which me&u provides services through its websites.https://www.meandu.com.au/ and https://meandu.co.uk, application and related software (together, the App). You agree to these terms with me&u. 

Do you need extra help?

If you have questions about these Terms, please contact me&u using the contact details at the bottom of this page 




The App provides a way for you to receive menu information, communicate your order for products to a venue or restaurant (“Venue”), and pay for the products you have ordered and services you have received. If you use the App, you agree to be legally bound by these Terms. Without limiting the Terms, you agree that: your use of the App is subject to these Terms; you are at least 18 years of age; any item ordered through your App account will be paid for by you or your party; you may see different prices for the same menu items depending on which Venue is offering the item, when the item is available, and whether the item is sold through the App; me&u helps manage your experience, but the Venue is responsible for your order; all payments made by you  will be inclusive of VAT, are final and Your Rights section below, non-refundable and all payments made by you will be processed in British pound sterling. 


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your purchase, unless you ask for the product or service to be provided sooner. Because of what the App does and what it is used for, you will be required to waive this right in order to submit or pay for an order using the App. If the App is faulty, you are entitled to a repair.    


Our Privacy Notice is available at www.meandu.com/privacy-policy

Your privacy and personal information are important to us. Any personal information you provide to us will be dealt with in line with our Privacy Notice, which explains what personal information me&u collect from you, how and why me&u collect, store, use and share such information, your rights in relation to your personal information and how to contact me&u and supervisory authorities if you have a query or complaint about the use of your personal data. 


Please read these Terms before accessing the App, as your use of the App and purchase of any products offered through the App is subject to these Terms.  If you do not agree to any of these Terms,  you may not use the App.  By accessing the App, you agree that: you are at least 18 years old; you are legally capable of entering into binding contracts; a legally binding contract will be in place between you and me&u; and all information provided by you to me&u is truthful, accurate, up to date and complete.  me&u may change these Terms from time to time by posting the updated Terms on this page and me&u will inform you by email of any significant changes made.  You will be subject to the Terms in force at the time that you place an order through the App.  These Terms may not be otherwise amended except by me&u or in writing signed by you and me&u.


Subject to your acceptance of these Terms and the Apple Application Store or Google Android terms and conditions, me&u grants you a limited, non-exclusive, non-assignable, non-transferable licence to access and use the App and services on a single authorised mobile device that you own or control solely for your lawful, own personal, non-commercial purposes.


You are not permitted to reproduce, copy, publish, sell or exploit any part of the App, the intellectual property rights in the App, or the information you access through the App. Some Venues may offer alcohol on their menus for purchase.  If you place an order for alcohol you may be asked by the Venue to show identification. You understand that it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol or for any person over the age of 18 to purchase alcohol on behalf of any person under the age of 18, and orders containing alcohol cannot be accepted from or on behalf of persons under the age of 18. To be clear, me&u is not selling alcohol to you.  If your order includes alcohol, the Venue is providing it to you, and the Venue is solely responsible for complying with responsible service of alcohol guidelines under applicable liquor laws.  The Venue may reserve the right to refuse you service of alcohol, even when you have ordered and paid for drinks.


You may access some areas of the App without registering your details with us.  However, to use the services, you will be asked to provide me&u with some of your personal information and have the option to register an account (“Account”). To obtain an Account, you must comply with the Acceptance of Terms clause of these Terms and you must not have been barred from receiving the App or an Account.  Account registration requires you to submit to me&u your name, and mobile telephone number.  All personal information you provide through the App will be collected, handled and used in accordance with relevant data protection laws and me&u’s Privacy Notice.  To use the services or set up an Account, you will also be required to provide at least one valid payment method supported by me&u.  You agree to keep your Account information accurate and complete.  You will not be able to use the App or services if you have an invalid or expired payment method on file, or have outstanding and overdue sums. You acknowledge and agree that you are responsible for any activity that occurs through your Account and you will not sell, transfer, license or assign your Account to anyone else.  me&u will not be liable to you for any loss that you may suffer if a third party gains access to your Account through the App. This will include any negligence on your part to keep your password adequately secure. If a third party gains unauthorised access and processes an order through your Account, you will be liable for all payments until you inform me&u of the unauthorised access and the order is cancelled. me&u will not be liable to reimburse you for any orders made by a third party’s unauthorised access to your Account. You agree that you will not create an Account for another person, and will not possess more than one Account, unless permitted by me&u in writing.  If you have an Account and have provided explicit consent, we may share your username with other users of the App who are or appear to be at the same table as you at the Venue in accordance with our Privacy Notice.


The App allows you to order food or beverages from a Venue.  You can only order menu items on the App when you are dining in the Venue.  When you are using the App, you must inform the Venue of any allergies or any intolerances whatsoever before confirming an order through the App. You understand that use of the services may result in charges to you (“Charges”).  me&u will receive or enable your payment of the applicable Charges.  Charges will include the price of your order, and other applicable fees such as Charges which will include an administrative fee from me&u and a charge on behalf of the Venue, which may be applied by the Venue.  Charges will also include applicable taxes where required by law.  The Charges you incur for your order, any discretionary tips you decide to add, are owed to the Venue, and me&u will collect your payment on behalf of the Venue as the Venue’s payment collection agent.  You will be charged the quoted price of the menu items you ordered through the App.  The relevant price will be the price appearing next to the menu items at the time of ordering. Prices may differ from user to user (for example where one user receives a Venue loyalty discount) and may be time-based (for example during ‘happy hour’).  Neither me&u, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of offers or promotions provided through the App. If you have provided us with your email address you may request that me&u email you receipts for your payments you have made through the App as set out in our Privacy Notice.


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your purchase. You will not have this right to cancel once an order has been submitted by you using the App. Once you order a menu item on the App, you cannot cancel that order.  You must pay for all menu items that you order on the App, even if you leave the Venue prior to receiving the ordered menu item or if the ordered menu item does not arrive.  In limited circumstances, you may be eligible for a refund from only me&u (not the Venue) in accordance with the ‘Refunds’ section in these Terms. Another App user may elect to pay for a menu item that you have ordered.  This can be done through your Account and within a limited time after you have selected the item.  If the other App user does not elect to pay, you are liable to pay for the menu item that you ordered.  me&u is not liable in any circumstances for costs that arise out of a dispute about your payment arrangements.  If you have any issue or complaint regarding the provision of goods and services by the Venue, you should deal directly with the Venue. This does not affect the rights you have if the App is faulty. If you do not comply with these Terms, me&u may cancel your order.


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with your order, our Service to you or any other matter, please contact us as soon as possible using the contact details set out at the bottom of this page. If you would like to dispute any cancellation arising under the Group Tabs section of these Terms, please contact me&u to review your circumstances and confirm with you whether a refund will be provided.


To open a bar tab using the Group Tab feature, you must register for an Account, set a bar tab limit and credit the tab with a transaction.  me&u will charge your supplied payment method to the value of the tab limit, and if your tab is not fully spent at the end of your event, the difference will be refunded to you within 72 hours.  Any remaining amount on your tab does not guarantee the Venue will stay open or continue to serve you and your party.  You acknowledge and agree that neither me&u nor the Venue is responsible for ensuring that your tab is spent only by you and the members of your party.  It is your sole responsibility to protect the security of the tab password or access link.  Unauthorised use of the tab by your friends, associates, employees or members of the general public cannot be controlled by me&u or the Venue.  


Subject to any applicable consumer law, Venues set their own refund policies.  Once an order has been placed through the App, you will need to contact the Venue directly to inquire if you can cancel the order or whether you are entitled to receive a refund. If a Venue agrees to provide you with a refund you will receive a text confirming that the refund is being processed.  Payment may take several days to reach your nominated account.


Unless otherwise specified, images, trademarks, service marks, logos and icons displayed on the App are the property of me&u or its licensors and may not be used without me&u’s prior written consent. You agree that you will not copy, publish, reproduce, disseminate, offer for sale, sell, or reverse engineer the App, or App content. Any unauthorised use of any content, whether owned by me&u or third parties, may violate intellectual property rights subsisting in the App, including copyright laws, trademark laws, privacy and publicity laws and communications regulations and statutes. Any feedback you give me&u, including in-App ratings, is given entirely voluntarily, and you agree me&u is free to aggregate, disclose, reproduce, or otherwise use the feedback as it sees fit.


me&u may send you emails, text messages or notifications, including receipts and notice of changes to the App or Terms if you have opted in to receive these communications from us. me&u, its partners and affiliates, and in some cases Venues, may send you emails or text messages about promotions or offers.if you have opted in to receive communications from them  All commercial electronic messages will include an unsubscribe facility. The App may contain links to third-party materials that are not owned or controlled by me&u.  me&u does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services.  If you click on a link in the App that redirects you to a third-party site or content, you become subject to that third party’s terms and conditions, and me&u is not responsible or liable, directly or indirectly, for any damage or loss you suffer in connection with your use of or reliance on any third-party content, goods or services.Apple Inc, Google Inc, and their applicable affiliates will be third-party beneficiaries to these Terms if you have accessed the services using the App developed for Apple iOS or Android mobile devices, respectively.  These third party beneficiaries are not parties to the Terms and are not responsible for the provision or support of the services.  Your access to the services using Apple iOS or Android mobile devices is subject to terms set out in the applicable third party beneficiary’s terms of service as well as these Terms.


me&u may investigate or terminate your use of the App if you have misused the App, services, or have behaved in a way which is illegal or is regarded by me&u as inappropriate.  You agree that in using the App you will not: impersonate any person or entity; use the App or any services in any unlawful manner, for any unlawful purposes, or in any manner inconsistent with these Terms, or act fraudulently or maliciously; use any technology or process to retrieve, index, ‘data mine’, reproduce, reverse engineer the App or its contents; use any material, trademarks, or other proprietary information without obtaining the prior written consent of the owner; remove any copyright, trademark or other proprietary rights notices contained in the App; interfere with or disrupt any services provided through the App; post, email or otherwise transmit any material that contains software viruses or any other code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the App; or ‘frame or ‘mirror’ any part of the App, without me&u’s prior written permission, or use meta tags or code or other devices containing any reference to me&u or the App in order to direct any person to any other website for any purpose.

You further agree that your information and your interactions on the App shall not: be false, inaccurate or misleading (directly or by omission or failure to update information); infringe any third party’s rights, including but not limited to intellectual property rights, confidentiality, proprietary rights or rights of publicity or privacy; violate any laws; be defamatory; or contain any viruses or other computer programming routines that may damage, interfere with, intercept or expropriate any system, data or personal information. me&u reserves the right to refuse to license the App to any person who does not comply with these Terms.


To the maximum extent allowed by law, the App is provided “as is” and “as available”.  me&u does not warrant the accuracy, completeness, currency or of the me&u App and service. If goods are purchased and consumed by you through ordering from our App for which you have an allergy or any intolerance and if me&u fail to inform the Venue of any allergies or food intolerances that you have communicated to me&u through the App, me&u may pay you compensation. However, me&u will not be liable for damage which you could have avoided by following these Terms or if me&u have communicated such information to the Venue and the Venue has failed to act accordingly.

Except for any legal responsibility that me&u cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, me&u expressly disclaims all warranties, representations, conditions, undertakings or other obligations including any implied warranties of merchantability, non-infringement and any warranty that the App, the service or me&u content will be error-free. Any me&u content or other material downloaded or otherwise obtained through the use of the App or the service is done at your sole risk, and you are solely responsible for any damage to your computer system, device, or loss of data that results from the download or accessing the App.


me&u are responsible to you for foreseeable loss and damage caused by me&u. If me&u fail to comply with these Terms, me&u are responsible for loss and damage you suffer that is foreseeable result of me&u breach of these Terms or me&u failing to use reasonable care and skill, but me&u are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both me&u and you knew it might happen.  me&u does not exclude or limit in any way me&u’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by me&u’s negligence or the negligence of me&u’s employees, agents or subcontractors or for fraud or fraudulent misrepresentation.  me&u only supply the Venue, the App and any services for domestic and private use. You agree not to use the App and any services for any commercial, business or re-sale purpose and me&u will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If me&u’s provision of the services is delayed by an event outside me&u’s control, then me&u will contact you as soon as possible to let you know and me&u will take steps to minimise the effect of the delay. Provided me&u do this, me&u will not be liable for delays caused by the event.You acknowledge that the Venue is the provider of the menu items ordered on the App, and that any dispute about those goods is solely between you and the Venue.  me&u is not liable in any circumstances for the quality or non-provision of items or services provided by a Venue.  This includes, but is not limited to, any liability in relation to the:  quality of the food, beverage or service provided by the Venue; any failure of the Venue to meet your dietary requirements, even where you have advised the Venue, through the App or otherwise, of your dietary requirements; any allergic reaction or illness you suffer as a result of consuming the food and beverage provided by the Venue; or any injury you sustain at the Venue.


me&u will use reasonable endeavours to keep the technology powering the App and services operational, allowing for appropriate maintenance and acknowledging that a certain amount of unscheduled downtime is inherent in web-based services. The App and any products or services provided through the App may be temporarily unavailable from time to time for maintenance or other reasons. me&u will use reasonable efforts to ensure that the App is free from defects, viruses and other malicious content but assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, or communications line failure which you could have avoided by following me&u’s advice to apply an update offered to you free of charge or for damage caused by you failing to correctly follow installation instructions.  me&u may discontinue or alter the services or the App, add or remove content from the App, or restrict the availability of the App from time to time. Significant changes to the App will generally be described in the release notes accompanying the update on the relevant app store.


Governing Law The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are ordinarily resident in another part of the United Kingdom, then you can also bring claims in the courts of that part of the United Kingdom. 


These Terms, and any rights and licenses granted by them, may not be transferred or assigned by you, but may be assigned by me&u.

No Waiver

No waiver of any of these Terms will be valid unless me&u agree to it in writing.

Entire Agreement / Severability

These Terms, together with any amendments made by me&u to the Terms, me&u constitute the entire agreement between you and me&u.  If any provision of these Terms is deemed invalid, the invalidity of such provision will not affect the validity of the remaining provisions.


If you are in the United Kingdom, all enquiries may be directed to helpme@meandu.co.uk or 0800 470 3461 

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