Terms of Use (ANZ)

Last updated 13 August 2025

These are the terms and conditions (“Terms”) that govern your use of the services provided by Meandu Australia Pty Limited ACN 626 480 788, Me&u AU Trading Pty Ltd ACN 631 694 132 if you are in Australia and Me&u NZ Trading Pty Ltd with Company No. 7964237 if you are in New Zealand and their associated entities (collectively “me&u”) through me&u’s website www.meandu.com, and its  interactive mobile menu applications and related software (together the “App”).

Key terms summary

The App provides a way for you to receive menu information, place an order for food, beverages or other products with a venue or restaurant (“Venue”), and pay for the food, beverages or products you have ordered and the services you have received (“Services”).

Without limiting the Terms, you agree that:

• Your use of the App is subject to these Terms.
• You are at least 18 years of age.
• Any item ordered through the App will be paid for by you or your party.
• You may see different prices for the same menu items depending on which Venue is offering the item, when the item is available, and whether the item is sold through the App. You acknowledge that Venues set the prices for items ordered through the App, not me&u.
• me&u helps manage your experience, but the Venue is responsible for your order including but not limited to the description, delivery and quality of any order placed through the App at their Venue.
• All payments made by you are final and non-refundable, unless otherwise determined by me&u.

Acceptance of terms

Please read these Terms before accessing the App.  Your use of the App and purchase of any products offered through the App is subject to these Terms. By accessing or using the App, you accept these Terms and agree that the collection and use of your personal information is as set out in our [Privacy Policy].

If you do not agree to any of these terms, or are under the age of 18, you must not use the App. By accessing the App, you warrant that:

• You are at least 18 years old;
• You are legally capable of entering into binding contracts; and
• All information provided by you to me&u is truthful, accurate and complete.

me&u can change these Terms from time to time by posting the updated Terms on this page. me&u will give reasonable prior notice of changes (but some changes or circumstances may mean that it is reasonable not to give any prior notice).  Any changes will only apply to future use of the App.  If you do not agree to the changes, you can elect not to use the App.

However, you will be subject to the Terms in force at the time that you place an order through the App, and your use of the App constitutes your acceptance of the updated Terms. You are always able to review the then-current Terms by following the link in the App.

These Terms may not be otherwise amended except in writing signed by you and me&u.

Limited licence to use the app

Subject to your acceptance of these Terms and the Apple Application Store or Google Android terms and conditions, me&u grants you a limited, non-exclusive, non-assignable, non-transferable licence to access and use the App and Services solely for your own personal, non-commercial purposes.

Purchase of alcohol

Some Venues may offer alcohol on their menus for purchase through the App. If you place an order for alcohol you may be asked by the Venue to show identification to verify your age.

You understand it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol and for any person over the age of 18 to buy alcohol on behalf of any person under the age of 18.  Orders containing alcohol cannot be accepted from or on behalf of persons under the age of 18.

To be clear, me&u is not selling alcohol to you. If your order includes alcohol, the Venue is providing it to you, and the Venue is solely responsible for complying with responsible service of alcohol guidelines under applicable liquor laws. The Venue may reserve the right to refuse you service of alcohol, even when you have ordered and paid for drinks.

Intellectual Property

For the purposes of these Terms, intellectual property means all industrial and intellectual property rights, both in Australia and throughout the world, and includes any copyright, moral right, patent, registered or unregistered trade mark, trade secret, knowhow, right in relation to semiconductors and circuit layouts, trade or business or company name, indication or source or appellation of origin or other proprietary right, or right of registration of those rights (“Intellectual Property”).

Title to, and all Intellectual Property in and to the App and Services and any documentation relating to the App and Services remain me&u’s (and/or me&u’s licensors) sole property. Nothing in these Terms constitutes a transfer of any Intellectual Property to you or any other third party. You acknowledge and agree that me&u (and/or me&u’s licensors) own all the Intellectual Property rights in and to the App and the Services.

You warrant that you will not copy, imitate, use, publish, reproduce, disseminate, offer for sale, sell, or reverse engineer the App, the App content or any of me&u’s Intellectual Property.   You acknowledge that if you do copy, imitate, use, publish, reproduce, disseminate, offer for sale, sell, or reverse engineer the App, the App content or any of me&u’s Intellectual Property in breach of the preceding sentence, that me&u will suffer loss and damage and you indemnify us for any such loss or damage suffered as a direct result of your breach (including reasonable legal fees on a party-party basis).  We will use reasonable efforts to mitigate the loss or damage we suffer as a result of your breach, and are not entitled to recover any loss or damage to the extent caused or contributed to by the fraud, wilful misconduct, breach of law or negligence of me&u or its personnel.

Any feedback you give me&u, including in-App ratings, is given entirely voluntarily, and you agree is assigned to me&u when you provide the feedback and becomes me&u’s Intellectual Property.  You agree that me&u is free to aggregate, disclose, reproduce, or otherwise use that feedback as it sees fit without payment or attribution to you.

Your account

You may access some features of the App without registering your details with us. However, to use the Services, you must provide us with some of your personal information and you have the option to register an account with us (“Account”).

To obtain an Account, you must be at least 18 years of age and you must not have been barred from receiving the App or an Account. Account registration requires you to submit your name and mobile telephone number to me&u. All personal information you provide through the App will be collected, handled and used in accordance with relevant data protection laws and me&u’s Privacy Policy.

To use the Services or set up an Account, you will also be required to provide at least one valid payment method supported by me&u. You agree to keep your Account information accurate and complete. You will not be able to use the App or Services if you have an invalid or expired payment method on file, or are in arrears with your payment for Services.

You acknowledge and agree that you are responsible for any activity that occurs through your Account and you will not sell, transfer, license or assign your Account to anyone else. me&u will not be liable to you for any loss that you may suffer if a third party gains access to your Account through the App, except to the extent caused or contributed to by the fraud, wilful misconduct, breach of law or negligence of me&u or its personnel.  If a third party gains unauthorised access and processes an order through your Account, you will be liable for all payments until you inform me&u of the unauthorised access to your Account. me&u is not liable to reimburse you for any orders made by a third party’s unauthorised access to your Account, except to the extent caused or contributed to by the fraud, wilful misconduct, breach of law or negligence of me&u or its personnel. You agree that you will not create an account for another person, and will not possess more than one Account, unless permitted by me&u in writing. If you have an Account, you acknowledge and agree that we may share your username with other users of the App who are or appear to be at the same table as you at the Venue.

Ordering and payment processing

The App allows you to order food or beverages from a Venue. You can only order menu items on the App when you are dining in the Venue or (in some limited circumstances) when placing a takeaway order.

You acknowledge and agree that use of the App will result in charges to you when you place an order (“Charges”). me&u will receive or enable your payment of the applicable Charges. Charges include the price of your order, card processing fees, a me&u service fee for the benefit of and convenience of ordering through the App and other fees which may be applied by me&u or the Venue. Charges will also include applicable taxes where required by law. The Charges you incur for your order and any discretionary tips you decide to add, that are owed to the Venue will be collected by me&u on behalf of the Venue as the Venue’s payment collection agent. All the item prices and fees for your order will be presented to you before you place your order.  By placing your order, you agree to the applicable Charges.

You will be charged the quoted price of the menu items you ordered through the App. The relevant price will be the price appearing next to the menu items at the time of ordering. You acknowledge that the prices of menu items offered by a Venue through the App may differ from the prices of the same menu offered outside the App. Prices may differ from user to user (for example where one user receives a Venue loyalty discount) and may be time-based (for example during ‘happy hour’). Neither me&u, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of offers or promotions provided through the App.

If you have provided us with your email address you may request that we email you receipts for your payments you have made through the App.

Group tabs

To use the Group tabs feature or any group ordering functionality, you must register for an account, and provide us with a valid credit card or payment method that will be used to cover the cost of the entire group order.  You acknowledge and agree that neither me&u nor the Venue is responsible for ensuring that your tab is spent only by you and the members of your party. It is your sole responsibility to protect the security of your tab information. Unauthorised use of the tab by any personnel cannot be controlled by me&u or the Venue.  You acknowledge and agree that no refund is available to you from me&u or the Venue for expenses resulting from unauthorised use of your bar tab.

Amending or cancelling your order

Generally, you cannot cancel an order after it has been placed through the App. You must pay for all menu items that you order on the App, even if you leave the Venue prior to receiving the ordered menu item or if the ordered menu item does not arrive. However, in limited circumstances, you may be eligible for a refund in accordance with the ‘Refunds’ section in these Terms.

Another App user may elect to pay for a menu item that you have ordered. This can be done through their Account and within a limited time after you have selected the item. You are liable for payment of any menu item that you order through the App unless another App user has paid for your order. me&u is not liable in any circumstances for costs, expenses, damages or liabilities that arise out of a dispute between you and another App user about your payment arrangements.

If you have any issue or complaint regarding the provision of goods and services by the Venue, you must deal directly with the Venue.  Unauthorised or fraudulent chargebacks may result in your account being suspended, terminated and/or steps to recover disputed amounts.

Refunds

Subject to any applicable consumer law, Venues set their own refund policies. Once an order has been placed through the App, you will need to contact the Venue directly to inquire if you can cancel the order or whether you are entitled to receive a refund.  If a Venue agrees to provide you with a refund through me&u you will receive a text confirming that the refund is being processed.  Payment may take several days to reach your nominated account.

Complaints

We will try to resolve any complaints with you quickly and efficiently.  If you are unhappy with our Service or any other matter, please contact us at: helpme@meandu.com and support@meandu.com.

Links, third party services and communications

me&u may send you emails, text messages or notifications, including receipts and notice of changes to the App or Terms.

me&u, Venues and me&u’s partners and affiliates may send you emails or text messages about promotions or offers if you have opted in to receive those communications. All commercial electronic messages will include an unsubscribe facility.

The App may contain links to third-party materials that are not owned or controlled by me&u. me&u does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you click on a link in the App that redirects you to a third-party site or content, you become subject to that third party’s terms and conditions, and me&u is not responsible or liable, directly or indirectly, for any damage or loss you suffer in connection with your use of or reliance on any third-party content, goods or services.

Operating System providers

Apple Inc., Google, LLC and their applicable affiliates will be third-party beneficiaries to these Terms if you have accessed the Services using the App developed for Apple iOS or Android mobile devices, respectively. These third party beneficiaries are not parties to the Terms and are not responsible for the provision or support of the Services. Your access to the Services using Apple iOS or Android mobile devices is subject to terms set out in the applicable third party beneficiary’s terms of service as well as these Terms.

Promotions and Loyalty programs

A Venue may offer promotions, promotion codes or loyalty programs that may provide you with discounts, bonus offers or other similar incentives to use our App or Services (“Venue Promotions”).  We agree to allow you to use valid Venue Promotions subject to any terms and conditions imposed by the Venue and subject to the following conditions:

1. Venue Promotions cannot be redeemed for cash, can only be applied towards one transaction at a time and must be used before the expiry date; and
2. me&u and the Venue reserve the right to cancel, withhold use, suspend or modify the terms of Venue Promotions and any discount or benefit associated with it at any time.

You acknowledge and agree that the Venue running the Venue Promotion is solely responsible for the delivery of a Venue Promotion benefit to you.  In the event that a Venue Promotion’s accrued points, rewards, discounts, redemptions or offers are no longer available to you  me&u is not liable to you.

Prohibited uses

You agree to use the App and the Services in accordance with all applicable laws and regulations.

me&u may investigate or terminate your use of the App if you have misused the App, the Services, or have behaved in a way which is illegal or is regarded by me&u as inappropriate.

You agree that in using the App you will not:

1. impersonate any person or entity;
2. use any technology or process to retrieve, index, ‘data mine’, reproduce, reverse engineer the App or its contents;
3. use any material, trademarks, or other proprietary information without obtaining the prior written consent of the owner;
4. remove any copyright, trademark or other proprietary rights notices contained in the App;
5. interfere with or disrupt any Services provided through the App;
6. post, email or otherwise transmit any material that contains software viruses or any other code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
7. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the App; or
8. ‘frame or ‘mirror’ any part of the App, without me&u’s prior written permission, or use meta tags or code or other devices containing any reference to me&u or the App in order to direct any person to any other website for any purpose.

You further agree that your information and your interactions on the App shall not:

1. be false, inaccurate or misleading (directly or by omission or failure to update information);
2. infringe any third party’s rights, including but not limited to Intellectual Property Rights, confidentiality, proprietary rights or rights of publicity or privacy;
3. violate any laws;
4. be defamatory;
5. contain any viruses or other computer programming routines that may damage, interfere with, intercept or expropriate any system, data or personal information; or
6. create liability for me&u.

me&u reserves the right to refuse to license the App to any person who does not comply with these Terms.

Exclusion of warranties / disclaimer

To the maximum extent allowed by law and subject to ‘Limitation of Liability’ below, the App is provided on an “as is” and “as available” basis.  me&u does not warrant the accuracy, completeness, currency or reliability of the App, Service or the content contained therein.

Save for any terms, conditions, guarantees, warranties, indemnities and other rights which may arise under the Australian Consumer Law or other legislation and which cannot be limited or excluded, all warranties, whether express or implied including warranties as to fitness for any purpose and merchantability are expressly excluded.

Limitation of liability

Subject to the following, me&u’s total liability to you for all damages, losses, and causes of action in connection with the App and the Services (whether in contract, tort including, but not limited to, negligence, or otherwise) is limited to $100.

Subject to “Exclusion of warranties/disclaimer” above, and the following paragraph, you expressly agree that me&u is not liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if me&u has been advised of the possibility of such damages), resulting from:

1. your use of, or the inability to use, the App;
2. the Venue’s provision, or failed provisions of, products or services ordered through the App;
3. your procuring of substitute products or services in the event you are dissatisfied with the products or services ordered from a Venue through the App;
4. any unauthorised access to or alteration of your transmissions or data; or
5. any other matter relating to the App or the Service.

You acknowledge that the Venue is the provider of the menu items ordered on the App, and that any dispute about those goods is solely between you and the Venue. me&u is not liable in any circumstances for the quality or non-provision of items or services provided by a Venue. This includes, but is not limited to, any liability in relation to the:

1. quality of the food, beverage or service provided by the Venue;
2. any failure of the Venue to meet your dietary requirements, even where you have advised the Venue, through the App or otherwise, of your dietary requirements;
3. any allergic reaction or illness you suffer as a result of consuming the food and beverage provided by the Venue; and/or
4. any injury you sustain at the Venue.

In relation to any warranties, conditions or guarantees implied or imposed by applicable law (including the Australian Consumer Law) for which we cannot exclude liability but can limit it, we limit our liability to, at our discretion and to the extent it is fair and reasonable to do so, either:

1. supplying of the App or Services again (as applicable); or
2. paying the cost of having the App or Services supplied again (as applicable).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

Other disclaimers

me&u will use reasonable efforts to make the App available, but does not guarantee that access will be continuous or error-free.  The App and any products or services provided through the App may be temporarily unavailable from time to time for maintenance or other reasons.

me&u assumes no responsibility or liability for:

1. for any error, omission, interruption, deletion, defect, delay in operation or transmission, or communications line failure;
2. any technical malfunction or other problems related to or resulting from using or downloading the App or materials in connection with the App and/or in connection with any products or services offered through the App;
3. any loss or damage you suffer as a result of the provision, or lack thereof, of goods and services by the Venue; and/or
4. discontinuing or altering the Services or the App (or any part thereof), removing content from the App, or restricting the availability of the App without notice.

Release and indemnification

To the extent allowed by law, You agree to release me&u (including its members, managers, officers, employees and agents) from all liability and obligations whatsoever in connection with or arising from your use of the App or the Service provided through the App and you agree to indemnify me&u (including its members, managers, officers, employees and agents) from and against all liabilities, costs, demands, causes of action, damages and expenses (including legal fees)arising out of or in connection with your breach of these Terms and/or your use of the App and Services.

Nothing in these Terms requires you to indemnify us, or enables us to avoid liability to you, where and to the extent the relevant loss or liability is caused by the fraud, wilful misconduct, breach of law or negligence of me&u or its personnel.  We will use reasonable endeavours to mitigate any losses we suffer in connection with these Terms.

General

Governing Law. If you are in Australia, these Terms are governed by the laws of New South Wales, Australia and are subject to the exclusive jurisdiction of the Courts of New South Wales. If you are in New Zealand these Terms are governed by the laws of New Zealand and are subject to the exclusive jurisdiction of the Courts of New Zealand.

Assignment. These Terms, and any rights and licenses granted by them, may not be transferred or assigned by you, but may be assigned by me&u without restriction, provided me&u reasonably considers there is no detriment to you as a result of the assignment (for instance, because we reasonably believe the assignee is capable of performing these Terms.

No Waiver. me&u’s failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.

Entire Agreement/Severability. These Terms, together with any amendments and any additional agreements you enter into with me&u in connection with the App and/or the Services, constitute the entire agreement between you and me&u. If any provision of these Terms is deemed invalid, the invalidity of such provision will not affect the validity of the remaining provisions.

Contact. All enquiries may be directed to hello@meandu.com.au.

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