Connect CRM
A guest data & CRM platform, built for hospitality brands
Create lasting relationships with your guests while increasing engagement, retention and revenue.
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13B
Emails sent per year
80+
Number of integrations
97%
Deliverability
4,000
Customers
All your guest data,
in one place
The Connect CRM aggregates all of your data from third-party channels and me&u in one place, unlocking endless ways to grow.
Personalized
Intuitive, personalized email marketing. Create emails via Connect’s drag-and-drop email editor. You can even select pre-designed templates, utilize conditional content that shows reader’s info relevant to their interests and add incentives to your campaigns with POS-integrated vouchers.
Automation
Smart automation that keeps guests coming back. The marketing tool that works for you. Connect powers automated email and SMS journeys triggered by guest interactions with your venue.
SMS Marketing
Cut through the noise with SMS marketing. With a 98% deliverability rate, SMS is great for bulk communication. Connect makes it easy to send personalized messages, staff communications, rostering, alerts and any other text-worthy comms you can think of.
Engagement
Rich guest profiles. Connect builds detailed guest profiles that allow you to automatically engage with customers based on their lifecycle, recency, frequency and spend behavior – including last visit, order value, anniversaries, birthdays and more.
Purpose-built for leading hospitality brands
No charge for unsubscribed contacts
Only pay for contacts you can actually message - unsubscribed profiles remain in your database for insights at no extra cost.
Intuitive drag and drop email editor
Create beautiful, on-brand emails in minutes with an intuitive drag‑and‑drop builder and ready‑made hospitality templates.
Customizable online forms
Capture contacts’ information across multiple channels with online forms, including custom fields about your contacts that you can use for segmenting and personalization.
Hospitality-specific integrations
Connect plugs into the tools you already use - POS, bookings, wifi, loyalty and more - data flows automatically for a single view of your customers
“I’ve worked with the team for over 15 years across 3 different companies. The platform is powerful on an individual business and multi-site group level, and is always evolving. There is no doubt the platform has been a huge part of my marketing strategy at each business and has been a key revenue-driver. ”
Marianne Mewett
Chief Experience Officer, Australian Venue Co.
Powerful tools for multi-location groups
Customer journey & marketing automation builder
Automation can be as simple or complex as you’d like. Use our API to inject information on guest behavior from external systems to personalize your comms.
Campaign approval process
Protect your brand with built‑in approvals so head office, agencies or senior marketers can review and sign off before anything goes live.
Enterprise parent and child architecture
Create multiple levels of brands/regions for campaigns, templates, data and integration sharing.
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115+ INTEGRATIONS
More integrations than any competing product
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Scan. Order. Rewards.
me&u has teamed up exclusively with Velocity Frequent Flyer, letting guests link accounts to earn or Pay with Points at thousands of venues nationwide - making every meal more rewarding.
SUPPORT
Here to serve, with 24/7 human support
24/7
Live, human support
>97%
Satisfaction score
<30 sec
Average response time
365
Days per year