Unlocking success in the hospitality industry: Insights on technology and partnerships from Uniwell

We are thrilled to shine the spotlight on our esteemed partner, Uniwell POS Australia, and share our insightful interview with Sejr Hansen, Director at Uniwell POS Australia, where he shares valuable insights on the evolving landscape of the hospitality industry and the crucial role of technology in driving business success. Discover the latest trends, the impact of a technology ecosystem, and the benefits of partnering with Uniwell and me&u. Get ready to gain a fresh perspective on how to thrive in the dynamic world of hospitality.

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‍Tell us about Uniwell 

SH: Selecting a Point of Sale (POS) system that will best suit your business requirements can be a difficult challenge, particularly with such a wide range of technologies and solutions that are available in the market. Uniwell POS Australia supplies purpose built, robust and reliable POS solutions that are designed specifically to handle the rigours and tough environment of hospitality venues. Uniwell provides the Point of Sale features, reliability and support that business operators require, allowing you to effectively manage and grow your business. 

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Comment on the importance of a technology ecosystem for customers. 

SH: Front-of-house technology aids modern business survival, from contactless customer engagement, improved order taking accuracy, ease of payment, and detailed sales and customer activity analysis.

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What emerging trends do you see in the hospitality industry that are impacting the adoption and usage of POS systems? 

SH: Improving efficiency and speed of service, while maintaining POS system stability and reliability. 3rd party integrations which increase opportunities to gain new customers or increase average sale size - including remote ordering, contactless payment and customer loyalty solutions.

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How is technology, such as mobile payments and contactless solutions, influencing the evolution of POS systems for the hospitality sector? 

SH: As the requirements and expectations of customers change, and circumstances arise that demand an urgent response on the part of hospitality businesses, technology needs to be available, viable and reliable to cater to these needs.

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What should venues prioritise for success? 

SH: Convenience for customers, order communication accuracy and reliability, and system adaptability. 

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Comment on the overall benefits of partnering with me&u for mutual customers. 

SH: The combination of Uniwell POS and me&u provides the best of both worlds - speedy in-house POS and versatile order communication to improve production efficiency, with the customer-driven need for convenience and contactless ordering.