15 book recommendations for the restaurant, hospitality, and service industries

February 19, 2024
min read

If you’re running a blossoming hospitality business, you probably don’t have time to read books, but you do have time to recommend books to other people and portray an air of having read them yourself. 

So here are 15 book recommendations for people who want to learn about the restaurant, hospitality, and service industries.


  • Setting the Table: The Transforming Power of Hospitality in Business and Life by Danny Meyer
  • Chef: A Memoir by Anthony Bourdain
  • Kitchen Confidential: Adventures in the Culinary Underbelly by Anthony Bourdain
  • The Soul of a Business: How to Build a Culture of Excellence by Sam Walton
  • The Restaurant Manager's Handbook by Douglas Robert Brown


  • Be Our Guest: Perfecting the Art of Customer Service by the Disney Institute
  • Excellence Wins: A 10-Step Guide to Customer Service Greatness by Horst Schulze
  • Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company by Bill Marriott and Kathi Ann Brown
  • The New Gold Standard: Customer Service Secrets from the Ritz-Carlton by Joseph Michelli
  • Setting the Table: The Transforming Power of Hospitality in Business and Life by Danny Meyer


  • Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
  • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph Michelli
  • The Nordstrom Way: The Inside Story of America's Number One Customer Service Company by Robert Spector and Patricia A. McCarthy
  • Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles
  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Tony Hsieh

These books cover a wide range of topics, including customer service, leadership, management, and marketing. They are written by experienced professionals who share their insights and advice on how to succeed in the restaurant, hospitality, and service industries. 

Hit us up with any other books you would recommend!

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