A new global report surveying retail and hospitality workers and employers has shown promising sentiment around loyalty amidst staff shortages. The survey demonstrated that frontline workers are keen to collaborate with their employers to find positive solutions to the challenges they face. Other results showed that the majority of workers want better opportunities to connect with coworkers and want employers to provide clarity on their role within the organisation for future career development.
Development teams across a range of industries have been working with hospitality businesses to rethink what the future of the hospitality industry looks like. Diversification of traditional retail and workplace settings to include food and beverage settings allows businesses to target the community’s needs both now and into the future, as well as bring a greater number of people to one location for a multitude of reasons, i.e. to work, shop, socialise, live, and play. Mixed use destinations are thriving and are now an established sector that allows for growth in a number of different business sectors including hotels, business parks, medical centres and hospitals, tourism, wellbeing, and more.
22 hotels from The Manchester Hoteliers’ Association were paired with 22 schools to educate the youth on career pathways into the hospitality industry. Following a successful 3-month launch period, the Association has seen enthusiasm and interest from students who are leaving school after providing further knowledge and experience in the field.
The absence of international students, who have previously made up a large portion of Australia’s hospitality workers, is continuing to impact businesses around the country who are struggling to accommodate the rise of consumer spending. To help alleviate pressure points within the industry, while the backlog in Australia’s student visa processing trickles through, Professor Alan Bowen-James from Le Cordon Bleu wants to see the government expedite the processing of student visas and help attract domestic students to join his hospitality school by reducing tuition taxes that are waived for international students.
Technology like self-check-in apps have been utilised across the hospitality and tourism sector since the beginning of the pandemic, but are now being used to help businesses adapt to staff shortages and accommodate the rise in holidaying closer to home.